07-28-2012 11:49 AM
I'm a newbie to the community and am finding it frustrating when I find I cannot access certain features (many of which made me buy the phone in the first place). I keep getting a message saying that <The data service is not operational>, nothing tells me how I can make the data service operational and help to get more from my Blackberry and can anybody help me by telling me if there is a user guide which describes the Blackberry and what one do with it and one that is aimed at persons other than those dedicated fans
07-28-2012 11:54 AM
Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your mobile service provider (carrier). The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.