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New Contributor
Baig
Posts: 4
Registered: ‎09-16-2013
My Device: Edge
Accepted Solution

Battery drains bb Edge

Battery Is a big problem since the day I bought it I charge it hardly use it dont use Internet or anything and the battery drains so fast like it was never been charged can I get a new battery I have a blackberry edge. And I spent more then $600 on it I don't use twitter or anything on it but its most of the time dead. Please answer thanks
Hall of Famer II
sdgardne
Posts: 49,092
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Battery drains bb Edge

Hi and Welcome to the Community!

 

Before you spend any money...

 




I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.



Please also try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Baig
Posts: 4
Registered: ‎09-16-2013
My Device: Edge

Re: Battery drains bb Edge

Sir thank you so much for your prompt reply
Sir I have been a very loyal customer of Black Berry .. It would be v kind of RIM to send me a new battery I'm willing to send you the phone and all you can also check I have tried all the ways but in vain !!!
So please if you can give me a replacement or a recall something because I want to stay with BB I love it
Thanks
Hall of Famer II
sdgardne
Posts: 49,092
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Battery drains bb Edge

Well, there is only one problem with your request...I have no way to fulfill it, for I do not work for BlackBerry. Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Baig
Posts: 4
Registered: ‎09-16-2013
My Device: Edge

Re: Battery drains bb Edge

Oh I am sorry I thought you are from RIM
So is there a way I can directly contact through mail or something to the RIM please n thanks for your support appreciate it
Cheers!!!
Hall of Famer II
sdgardne
Posts: 49,092
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Battery drains bb Edge

An all-too common mistake...hence the information I put in my auto-sig on all my posts, coupled with the information I linked for you above.

Everything possible concerning how you obtain formal support is contained in the thread I linked for you in post 4 above. Please read it carefully...for you will find that BlackBerry (there is no more RIM) directly services no warranty nor provides any front-line support to end users. Please read that information carefully so that you can decide how you wish to proceed.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Baig
Posts: 4
Registered: ‎09-16-2013
My Device: Edge

Re: Battery drains bb Edge

Thanks have a good one !!!