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New Contributor
franck_bh
Posts: 3
Registered: ‎05-17-2012
My Carrier: SFR

Battery life is only few hours since 5 days

Hi,

 

One of my colleague and I have some problem with the battery life since 4 or 5 days. After 6 or 7 hours without call or extra activity, the battery is empty. We don't know why. We have something like 8 Bold 9700 in the company and only two have this behaviour since 4 or 5 days. 

 

I have updated the system with the latest version, but no changes.

 

If you have an idea or a solution, you are welcome

 

Regards

 

Franck

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Elite I
BillJ
Posts: 6,579
Registered: ‎01-05-2009
My Carrier: Rogers

Re: Battery life is only few hours since 5 days

How old are the two phones that are giving you problems?  Typically, a smartphone battery will last you a good two years.  Anything beyond that is a grace period.  I only ask because the Bold 9700 has been around for a while and I suspect that the Li-Ion batteries in these two are past their prime.

 

 

I hope that sheds some light on the situation.  :smileyhappy:


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My Z10 was furnished by BlackBerry but all opinions are my own.


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New Contributor
franck_bh
Posts: 3
Registered: ‎05-17-2012
My Carrier: SFR

Re: Battery life is only few hours since 5 days

Thank for your help,

 

It's more than two years, I don't know exactly. But it is strange that the problem appears the same day for both mobile. And suddenly less than 6 hours. I suspect a new software but I don't know how to know what has been downloaded and when. 

 

Have  you got an idea or a tools to do that?

 

Regards

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Carrier: Globe

Re: Battery life is only few hours since 5 days

Hello Franck

In addition to what Bill said, you may also consider the location where the phone was since you mentioned that the problem happened the same day for two phones. If those phone happen to exert more effort to get coverage to sustain themselves, they lose more battery life faster.

You may check one of the threads I posted here.

http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/10-Top-Blackberry-Battery-Sa...

Goodluck


Ron
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New Contributor
franck_bh
Posts: 3
Registered: ‎05-17-2012
My Carrier: SFR

Re: Battery life is only few hours since 5 days

Thaks for your help

 

i have switched my battery with one of my colleague. The problem is independant of the battery. My battery is good. 

 

So two possibilities: 

 

BB configuration or software that run and uses too much battery

BB hardware issue

 

any ideas?

 

Franck

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