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New Contributor
Posts: 2
Registered: ‎09-10-2012
My Device: Where do I find this?
Accepted Solution

Beginner - I changed the Silent profile and can't reset it

I changed my Silent profile to alert me when messages arrive.  Now that I realize I changed a whole profile I want to set Silent back to "silent", but none of the choices for "notifier tone", "volume", "count" or "play sounds" is the equivalent of silent - e.g.. I must choose at least number 1 for volume and number 1 for count - there are no "none" or "0" options.

 

I'd like to include my BB model number with this post but I don't know where to find that information

Guru I
Posts: 18,242
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2258; PlayBook w/OS 2.1.0.1917

Re: Beginner - I changed the Silent profile and can't reset it

Under "Volume" there should be a "none" option.

To find your device model number look in Options >About.
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New Contributor
Posts: 2
Registered: ‎09-10-2012
My Device: Where do I find this?

Re: Beginner - I changed the Silent profile and can't reset it

Thank you very much!!

Contributor
Posts: 17
Registered: ‎03-14-2011
My Device: Not Specified

Re: Beginner - I changed the Silent profile and can't reset it

Hiya. You could go onto bbm & just go to top & click on your own picture there on the right. You will see ur bbm number OR go to ur bbm. Click button on left with the dots on key scroll down & click view ur profile there u will see ur bbm number. Top right. Hope this sounds easier for u