05-26-2013 03:06 PM
I just started using my BB 9670 flip phone again after about a year using another phone. I have an email set up on my BB already, but I'm wanting to set up another email, but when I go to setup then click on email accounts, the button won't open. Why is this?? What do I need to do to get this to work again. Thanks for any help!! cindy
05-26-2013 06:26 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you might have better luck with, from your BB Browser, this URL:
Or, if your carrier has a BIS website, using that via PC/browser.
Otherwise, you should contact your mobile service provider for formal support, and to be sure that you are still subscribed to an adequate data plan to enable this service.