General BlackBerry® Functions and Features

[nicio84]

Hi all,

I have just updated my blackberry bold 9900 to new OS.

When I try now to log in to blackberry id I type the correct email and password and it doesn't work.

I also tried to recover my password and when I type my email it says that is not active.....

What should I do?

Thanks

N

[aim2online]

I also have same problem with you

[tanzim]

Check the below knowledge base articles -

KB26361  How to reset a BlackBerry ID password after an account lockout

KB26361  How to reset a BlackBerry ID password

KB28685  How to reset the BlackBerry ID password using the password recovery question