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New Contributor
davidfiges
Posts: 4
Registered: ‎10-08-2012
My Device: 9860

Blackberry ID verify error?

I recently purchased a 9860 and used my previous BB I D for a few weeks. Now I cannot log into app world, protect or anything that needs the BB I D on the phone. Error message says cannot login at this time and on the login screen it says I D needs to be verified. I've tried new passwords, reinstalling app world, hard reset but no good. I can log in on the pc and attach my phone and it shows it aand all of the apps I have as uninstalled, even though they are still working and installed on the phone. Any ideas?

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry ID verify error?

Hello davidfiges and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are experiencing an issue with your BlackBerry® ID.

 

KB28212 will address the error message you are experiencing.

 

Let me know if the issue persists after you follow the steps in the aforementioned article.

 

Thanks!

-HMthePirate

 

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New Contributor
davidfiges
Posts: 4
Registered: ‎10-08-2012
My Device: 9860

Re: Blackberry ID verify error?

Thanks for the info. I tried workaround 1 & 3 but they did not help. So I ended up doing the factory reset, which has worked and I can now access App World and use my Blackberry ID on other log ins. Thanks again.