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Visitor
Posts: 1
Registered: ‎04-11-2013
My Device: curve - 9360
My Carrier: virgin mobile

Blackberry ID will not sign in on phone

Hi there,

I have created a blackberry ID on my phone and it worked for a short while (one or two days) Then it stopped working, saying could not log in. So I went on the web-site from my PC and reset password and everything is fine on the web-site, but it won't transfer to my phone. No matter what I try, my phone will not accept the log-in. I'm now at 6/10 attempts.

Help please.

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Hall of Famer II
Posts: 51,357
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID will not sign in on phone

Hi and Welcome to the Community!

Please provide the exact and complete error message presented when you attempt to log into that BB ID on the BB...there are many possibilities, and that exact syntax is what will best indicate the proper resolution path.

Thanks and let us know!



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