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New Contributor
SandradT
Posts: 2
Registered: ‎03-26-2014
My Device: Q5
Accepted Solution

Blackberry ID

I've just purchased a new BB and forgot the original e-mail address that I used on my first BB for BB ID. When I change the e-mail address and password on my PC, I am able to log in, but as soon as I enter the same details on my phone, I get the following message: 'You can't sign in with a different Blackberry ID on this device. Sign in with the original Blackberry ID on this device.'  Nowhere on this site can I find this particular query. Somebody please help.

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Blackberry ID

Hello SandradT

 

Welcome to http://supportforums.blackberry.com/

 

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

 

VIA |  sdgardne Hall of Famer II

http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

 

Regards.


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New Contributor
SandradT
Posts: 2
Registered: ‎03-26-2014
My Device: Q5

Re: Blackberry ID

Hallo, whoever you are!

 

Thanx so much for the advice. I wiped my phone, and started everything from the beginning. Now all is working again.

 

Thanx again!

 

Sandra

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Blackberry ID

Thank you for your participation in the forum

And to the topic as solved.

Regards... Atte: gutijose14

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Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
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New Contributor
laylamaus
Posts: 2
Registered: ‎10-28-2014
My Device: 10

Re: Blackberry ID

Hi, i followed the link you posted for the sticky and I am still not having any luck.  I have reset my BB ID account and reset password/security question.  I can log on to BB through browser but when i try it on my device, i get an error saying "you can't sign in with a different blackberry ID on this device.  Sign in the original BB ID used on this device".  When i hit "forgot password" it lets me answer with my new security question but it will not recoqnize the new password.  Help.

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry ID


laylamaus wrote:

Hi, i followed the link you posted for the sticky and I am still not having any luck.  I have reset my BB ID account and reset password/security question.  I can log on to BB through browser but when i try it on my device, i get an error saying "you can't sign in with a different blackberry ID on this device.  Sign in the original BB ID used on this device".  When i hit "forgot password" it lets me answer with my new security question but it will not recoqnize the new password.  Help.


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