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New Contributor
AStew8
Posts: 5
Registered: ‎09-19-2009
My Device: Bold 9650
My Carrier: Verizon

Blackberry.com redirects to Blackberry.mobi

For some reason, my desktop computer and IE thinks that I am on a mobile and will redirect me to blackberry.mobi or not let me upgrade my device software because it thinks I am connecting through my mobile.  I have tried deleting all my browser history and cookies and still no luch.  How to do I fix this? 
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry.com redirects to Blackberry.mobi

Hi AStew8,

 

Welcome to BlackBerry Support Community Forums.

 

Your query in not clear to me. Can you please explain a bit more?

tanzim                                                                                  
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New Contributor
AStew8
Posts: 5
Registered: ‎09-19-2009
My Device: Bold 9650
My Carrier: Verizon

Re: Blackberry.com redirects to Blackberry.mobi

When I vistit www.blackberry.com with IE8 on my desktop, it automatically loads up www.blackberry.mobi.  If I try to go directly to http://na.blackberry.com/eng/support/ in IE8, it loads a mobile version on the page with no graphics just text and links.  If I go directly to http://na.blackberry.com/eng/update/ in IE8 to update my device software, I get this message:

 

Thanks for visiting http://mobile.blackberry.com, your destination to get free stuff for your BlackBerry® smartphone such as themes, wallpapers, ringtones, and more. Unfortunately, your current device and/or browser are not compatible for this site. For more information about BlackBerry smartphones, visit http://blackberry.mobi on your mobile device or http://www.blackberry.com from your desktop browser. 

 

 

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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Blackberry.com redirects to Blackberry.mobi

hello, in Internet Explorer 8, did you tweak the User-Agent string ?
how is your computer connected to the internet ? Are you tethering your device ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
AStew8
Posts: 5
Registered: ‎09-19-2009
My Device: Bold 9650
My Carrier: Verizon

Re: Blackberry.com redirects to Blackberry.mobi

No, I am not tethered, cable modem.  I have not tweaked anything.
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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Blackberry.com redirects to Blackberry.mobi

hello,

you have a problem with the configuration of IE8. I can't help you because I don't use Internet Explorer.
Does the problem occur when you go to http://na.blackberry.com/eng/ ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.