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General BlackBerry® Functions and Features

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LolaBee121
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LolaBee121
Posts: 6
Registered: 10-18-2011
My Carrier: Verizon Wireless

CAN'T MANAGE DEVICES ON BB PROTECT SITE

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11-10-2011 04:14 PM

Help! Whenever I try to manage my devices or view my second device on my BB Protect Website it bumps me out with this error message:

An Error Occurred:

Image pointed to must exist (input stream must not be null)

+- Stack Trace

 

+- Component Tree

 +- Scoped Variables

I've cleared my cookies/cache several times and have tried from several computers. I have also verified that Protect is still active on this device. Help!

 

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JSanders
Posts: 51,771
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Registered: 04-01-2008
My Carrier: Verizon

Re: CAN'T MANAGE DEVICES ON BB PROTECT SITE

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11-10-2011 04:24 PM

Yes, we noticed your post two days ago.

http://supportforums.blackberry.com/t5/Downloaded-applications-for/Blackberry-Protect-Wbsite/m-p/140...

 

Rather than creating a new thread, "bump" that one with a post.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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wes5314
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wes5314
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Registered: 11-10-2011
My Carrier: virgin mobile

Re: CAN'T MANAGE DEVICES ON BB PROTECT SITE

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11-10-2011 07:50 PM

I am having same issue also , have tried the same stuff and still have the login issue too

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