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New Contributor
Walter914
Posts: 3
Registered: ‎12-07-2011
My Device: 8350i

Cannot forward or reply after move

We moved 6 users from a exchange 2003 enviroment to a 2010 enviroment and now they cant reply or forward on their blackberrys. Can recieve and send new messages.

3 are Sprint, 3 are Nextel

They all use OWA on their configuration and there is no BES in the equation.

 

2 users still on the old exchange.....no issues at all.

 

5 other branch locations made the same move onto the same 2010 server and they had no issues.......this is doesnt make sense at all.

 

Could there be a cached issue with the blackberry units for the email address?

Would a complete device wipe help?

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot forward or reply after move

remove the BIS conenction to OWA and remake it again.

 

it thinks the emails are still on teh old server.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Walter914
Posts: 3
Registered: ‎12-07-2011
My Device: 8350i

Re: Cannot forward or reply after move

Sprint/Nextel already did a soft reset with me; re-created email/connection.

Works okay with reply the their service account test email address.

 

Seems to be addresses that are in history that dont work.

Thats why I'm wondering if a complete wipe is the way to go or is it an exchange issue.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot forward or reply after move

try a wiped device and see if it is ok, then you will know what to do.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Walter914
Posts: 3
Registered: ‎12-07-2011
My Device: 8350i

Re: Cannot forward or reply after move

I worked with Sprint today........blew up the phone back to new and setup email all over again.

Still cannot foward or reply.......so it's not the device.

 

Should I have them do a complete dlete of the BIS account on their systems??

 

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot forward or reply after move

BIS account will not affect BES.

 

 

Time to look at logs, start with MAGT, MDAT and Sync

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:

 

 

 

BESName_MAGT_##_yyyymmdd_####.txt

 

 

 

Where the first pair of digits are the Agent ID you set.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V