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Visitor
Posts: 1
Registered: ‎11-19-2009
My Device: Not Specified

Data working but BIS email not working

Over the past couple of days I have noticed the my BIS email is not working properly on my ATT BB 9700.  That is, push email messages are not necessarily getting through in a timely manner.  My data connections are working - I have full internet connection, can browse, use FB, use data-based apps, etc.  But the BIS email is having a problem.  This is true whether I am connected via mobile network (ATT), wifi or microcell (full bars in all cases).  I have pulled the battery multiple times and checked BIS settings via the BIS website - all seem fine.  Eventually, like once or twice a day, the BIS seems to start working and I get a batch of messages.  But it's not consistent.  Any suggestions?  Anybody else experiencing similar problems?

Posts: 90,609
Likes: 23,976
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Data working but BIS email not working

I just heard of another friend of mine on ATT in the northeast US having BIS email delays as well.




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New Contributor
Posts: 9
Registered: ‎01-22-2010
My Device: 9700 OS 6.0
My Carrier: Bell

Re: Data working but BIS email not working

I'm on the Bell network in Canada. Also on WiFi. No emails on my BBY9800 as of 11AM EST since 11PM last night.

New Member
Posts: 1
Registered: ‎09-26-2011
My Device: Torch 9800
My Carrier: Bell Mobility

Re: Data working but BIS email not working

I am with Bell in Canada too. I can acess email on all devices but not on my blackberry since last night. I stopped being able to recieve text messages about two weeks ago too. I am online now looking for news to find out if they are related issues

 

New Contributor
Posts: 9
Registered: ‎01-22-2010
My Device: 9700 OS 6.0
My Carrier: Bell

Re: Data working but BIS email not working

Started working again for me in Toronto as of 11:44 AM EST. What's going on, RIM???

Developer
Posts: 28
Registered: ‎11-17-2009
My Device: 9900
My Carrier: ATT

Re: Data working but BIS email not working

Sault Ste Marie, same problem as of about 5:30pm today, no email coming in from several accounts. Can't even add a new accounts at this point.

 

Seems like some sort of outage.

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New Contributor
Posts: 9
Registered: ‎01-22-2010
My Device: 9700 OS 6.0
My Carrier: Bell

Re: Data working but BIS email not working

[ Edited ]

email is out again 11 AM in Toronto. Webmail shows 22 messages in my in box. BBY shows none for 2 hours.

Bell network. BBYBold9700. OS 6