Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
LeeT
Posts: 4
Registered: ‎12-12-2012
My Device: BB 9900 Bold

Device Switch Wizard - BBM contacts not updating

I tried to do a device switch from my BB9300 to my BB9900,

First error is that it tells me that there is not enough space on my device and then if I exclude the option to update Sofware is asks me to remove BB App and Whats App before the transfer is completed.

Once i have removed those two appications the wizard is completed and tell me it was a success.  Except my BB contacts are not updating on my new device.

 

I did this previously with no problem.  What can be wrong? 

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Device Switch Wizard - BBM contacts not updating

Plug your phone back in to BlackBerry Desktop Software and load a backup file to your phone or do the same using BlackBerry Protect, if you have it installed.


I hope that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.