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rashdan
Posts: 3
Registered: ‎06-28-2012
My Device: BlackBerry Torch 9810

Domain mobileemail.vodafone.com.my permanent error

[ Edited ]

have a problem receiving email using my email address at BB : [personal information removed]@mobileemail.vodafone.com.my currently. It keeps bounce back as 'mail delivery failed' > 553 cannot found outbound mx records for domain (mobileemail.vodafone.com.my). Is the domain has a fatal breakdown and the parent domain mobileemail.vodafone.net did not notice anything?. How to fix it.? I m in trouble not receiving any email from my work place to my mobile BB.. p/s : I m using BB Torch 9810 with BIS subscription.

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sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Domain mobileemail.vodafone.com.my permanent error

Hello,

From what you describe, the email administrators of the various email systems involved would need to look into this. For your email account, your mobile service provider is the proper entity for they provide your hosted (@carrier, @bb) email address. For the senders, their email admins would need to look into this.

Good luck!

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
rashdan
Posts: 3
Registered: ‎06-28-2012
My Device: BlackBerry Torch 9810

Re: Domain mobileemail.vodafone.com.my permanent error

Thank you very much. Hence, i have to clarify this with the mobile service provider. Hopefully it could fix the problem.
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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Domain mobileemail.vodafone.com.my permanent error

Ummm...maybe I misunderstood. If the sender is not you (which is what I interpreted from your first post), and the sender is receiving the rejection you stated, then I actually think that the senders email admin carries the burden of resolving this, for it is likely that one of the gateways in their system has the erroneous MX record, and your carrier can't do anything about that since that system is not in their control.

Then again, you may be correct...if the MX record truly is erroneous globally, then your carrier might have an action to take. But, if it's only erroneous to this one sender, then I submit that the action reverts back to the senders email admin to validate their MX record systems and gateways.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.