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sbrodie
Posts: 1
Registered: 06-28-2008

Dropped calls or connection failure

I have an 8820 smartphone v4.2.2.169  It constantly drops calls or disconnects calls after about 2 minutes.  Can you help.
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Elite II
tanzim
Posts: 7,844
Registered: 04-01-2008
My Carrier: grameenphone

Re: Dropped calls or connection failure

Try your SIM card with another handheld (BlackBerry or other brand) and check whether drop call and disconnection occurs or not.

 

If so then you need to report this issue to carrier so that they can escalate this issue to their Radio Planning department.

 

If not then there might be some hardware related issue with your BlackBerry device. If you're with the warranty period then your carrier will get you a replacement or otherwise they'll try to fix the problem with your device.

tanzim                                                                                  
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