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New Contributor
tonyduckworth
Posts: 2
Registered: ‎08-07-2013
My Device: curve 9900
My Carrier: zain

ENTERPRISE ACTIVATION

Have tried 20 times or more to activate my phone to be able to collect email - each time it comes back and says SERVER NOT RESPONDING - how can I make it respond?  Befiore the phone goes out of the windwo!!

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Hall of Famer II
sdgardne
Posts: 47,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: ENTERPRISE ACTIVATION

Hi and Welcome to the Community!

The Enterprise Activation process is strictly for BES users...as such, see your BES admins for assistance.

If you are not on BES but only see Enterprise in the email setup wizard, then contact your mobile service provider to ensure that you are properly subscribed to a data plan from them that will enable the Personal/Internet email selection in addition to Enterprise.

Good luck!

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
tonyduckworth
Posts: 2
Registered: ‎08-07-2013
My Device: curve 9900
My Carrier: zain

Re: ENTERPRISE ACTIVATION

As far as I am aware we are signed up for the full package with Blackberry.  Mobile is from a local provider, contract signed and a sfar as they are aware everything is OK.  Try the activation and just get that the server is not responding - over and over again!!   Very annoying an dfrustrating!!

 

Thanks

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Hall of Famer II
sdgardne
Posts: 47,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: ENTERPRISE ACTIVATION

I think you did not understand. The Enterprise email setup and the Enterprise Activation processes are strictly for BES (BlackBerry Enterprise Solution) users...saying you have "the full package" is not adequate for me to understand if you have BES or not. To use BES, you must have two things:

  1. A BES server, hosted typically by your company, or perhaps a 3rd party email service that provides BES, AND
  2. A BES-level data account from your carrier

From "the full package", I cannot tell if you truly have BES or not. But, again, if you do have BES, you need to work with your BES admin, whoever they are.

If you do not have BES and instead only use personal email (e.g., Yahoo, Google, POP, IMAP, OWA, etc.), then you should not even be trying the Enterprise things. Instead, you need to talk to your carrier as this "full package" that you have signed up for is not properly activated. If it were properly activated, then in addition to Enterprise, you would also have Personal/Internet as a selection in your email setup wizard.

Based on what little you have revealed, I can deduce that you are in one of two situations:

  • You indeed have BES, but your carrier has not properly configured your BB account for BES and/or your BES server admin has not provided you with the proper information to conduct the activation process. If either is the case, then you need to talk to that entity to resolve it (your carrier for your BB BES account, your BES admin for the required activation information).
  • You do not have BES but also do not see, in your email setup wizard, Personal/Internet in addition to Enterprise. If this is the case, you need to ring up your mobile service provider to properly activate your BIS (BlackBerry Internet Service) account onto your device

So, from what you have provided, that is what I can deduce. If you can provide more details (e.g., are you or are you not truly a BES user?, do you see in the email setup wizard only Enterprise?, etc.), then we might be able to provide you with fewer guesses and much more targeted advice.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.