08-07-2013 04:32 AM
Have tried 20 times or more to activate my phone to be able to collect email - each time it comes back and says SERVER NOT RESPONDING - how can I make it respond? Befiore the phone goes out of the windwo!!
08-07-2013 07:16 PM
08-08-2013 01:45 AM
As far as I am aware we are signed up for the full package with Blackberry. Mobile is from a local provider, contract signed and a sfar as they are aware everything is OK. Try the activation and just get that the server is not responding - over and over again!! Very annoying an dfrustrating!!
08-08-2013 09:29 AM
I think you did not understand. The Enterprise email setup and the Enterprise Activation processes are strictly for BES (BlackBerry Enterprise Solution) users...saying you have "the full package" is not adequate for me to understand if you have BES or not. To use BES, you must have two things:
From "the full package", I cannot tell if you truly have BES or not. But, again, if you do have BES, you need to work with your BES admin, whoever they are.
If you do not have BES and instead only use personal email (e.g., Yahoo, Google, POP, IMAP, OWA, etc.), then you should not even be trying the Enterprise things. Instead, you need to talk to your carrier as this "full package" that you have signed up for is not properly activated. If it were properly activated, then in addition to Enterprise, you would also have Personal/Internet as a selection in your email setup wizard.
Based on what little you have revealed, I can deduce that you are in one of two situations:
So, from what you have provided, that is what I can deduce. If you can provide more details (e.g., are you or are you not truly a BES user?, do you see in the email setup wizard only Enterprise?, etc.), then we might be able to provide you with fewer guesses and much more targeted advice.
Good luck and let us know!