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New Contributor
yesno94
Posts: 4
Registered: ‎05-20-2011
My Device: Curve 9300
Accepted Solution

Email: General Fail

Hello, my phone is having a strange problem. When I send email to one peron, it returns a general failure message. It's only this person, with both of their email addresses. Any ideas? 

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Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email: General Fail

Hi yesno94,

 

Welcome to BlackBerry Support Community Forums.

Are you able to send to this contact from a PC or from another email account on your BlackBerry?

Are the email addresses entered correctly in your contacts?

What type of email account are you sending from? http://bit.ly/lnIxYS

 


-FS


 


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Be sure to click Kudos! for those who have helped you.

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New Contributor
yesno94
Posts: 4
Registered: ‎05-20-2011
My Device: Curve 9300

Re: Email: General Fail

Hello,

 

PC and other email accounts work fine! What do you mean what count, it's a hotmail address?

 

 

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Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email: General Fail

Were you able to verify that the address was added to your Contacts correctly? Do you still get the error if you manually enter the email address when sending?


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
yesno94
Posts: 4
Registered: ‎05-20-2011
My Device: Curve 9300

Re: Email: General Fail

It is added correctly and it still returns the error with manual entering
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New Member
spannannabanana
Posts: 2
Registered: ‎05-26-2011
My Device: blackberry bold 9780

Re: Email: General Fail

Hello, ive been having this problem all day and just found a solution. In your contact name do youhave any symbols ( i had a less than sign). Once i deleted this symbol mine worked perfectly. hope that helps :smileyhappy:
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New Member
mangeanna
Posts: 1
Registered: ‎04-16-2013
My Device: curve 9220

Re: Email: General Fail

how was your pronlem solved?

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