General BlackBerry® Functions and Features

[gnixchin]

Hi

When I try to setup my email account, a message pops up saying 'Sorry, unable to continue your session. Please log in again.'

It comes out after I key in my email and password followed by clicking the 'activate' button.

It used to work fine until I forget to top up my pay as you go phone and had to activate my BIS again.

Thank you in advance!

[JSanders Resident Expert]

Perhaps your BIS plan is not properly provisioned to your account?

I wonder if you should call O2 and inquire to be certain.

or,

On your BlackBerry device, go to:

1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register.

On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

[ealing]

Hello ! Same problem : " Sorry, unable to continue your session. Please log in again. " I don't know what to do. Thanks !

[JSanders Resident Expert]

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ealing wrote:

Hello ! Same problem : " Sorry, unable to continue your session. Please log in again. " I don't know what to do. Thanks !

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After you've performed the same suggestion in the post above your, please post back your results.

Let me know what you did.

[ealing]

Thanks ! Nothing. It is not working, I don't know why !

[JSanders Resident Expert]

I don't know either, since you have not posted any detail of what you tried.

I can't proceed to help with "nothing is working". You go to your doctor, do you say "I don't feel good" and shut up and let him do all the guessing?

[ealing]

I've tried the same suggestions, but it's not working.

[redsakura1227]

Hi

I had the same problem but I found this post in anohter blog and it worked for me:

"How to overcome Error "Sorry Unable to continue your session. Please login again" on Blackberry
When setting up email on the Blackberry will suddenly appear only error and Error "Sorry Unable to continue your session. Please login again" one of the causes of problems like this because we often mutually SIM Card or operator, 

to solve a problem like this can try the following tips. Sign in to mobile.blackberry.com from your Blackberry browser, then select the state, on the page that appears scrolls down until it finds Communicate - Email, then follow the data requested.

If the above trick still does not work, try the Hard Reset and HRT, it is better to contact the operator that is used to help setting up email on your Blackberry."

[JR01]

thanks Red, that worked