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General BlackBerry® Functions and Features

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matthewhoyle
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matthewhoyle
Posts: 4
Registered: 01-27-2012
My Carrier: Smartone

Email problem. not solved :( please help

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02-01-2012 01:59 AM

Hi

My BB can not set up my email account from officebox. is BES account. BB model is curve 9300.

I can not find there have an icon MAIL and no Enterprise activation inside. What can I do?

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SmoothRider
Posts: 1,684
Registered: 04-01-2008

Re: Email problem. not solved :( please help

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02-03-2012 09:02 AM

Hello matthewhoyle

 

Sorry to hear about your issue. 

 

If you are not seeing an Enterprise Activation option on your BlackBerry® smartphone then you may need to contact your wireless service provider to have this feature enabled. Once this option has been enable you will need to contact the BlackBerry Enterprise Server admin to have a password set for you. Once you have the password you can start the activation process. If you are having issues with the activation then you can have a look at the below article for some additional help.

 

KB13852 Identifying and troubleshooting issues with the Enterprise Activation process

 

Hope this helps, have a good day.

 


-SR

 

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