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New Contributor
Greeno1818
Posts: 3
Registered: ‎03-10-2012
My Carrier: Orange UK

Emails Deleting?

Hi there, 


I use yahoo email on my Blackberry and Outlook on my computer. Emails are coming to my phone and outlook, when i view them on my outlook and move them to a Outlook folder they disappear from my phone. It jsut shows my sent messages. 

 

Any help please as i need to be able to see recieved messages too! 

 

Thanks, 

Please use plain text.
JSanders
Posts: 67,269
Topics: 486
Likes: 20,543
Solutions: 5,277
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Emails Deleting?

When you move them from Outlook's main folder to another folder, apparently your yahoo email server is seeing them as deleted and deleting them from your handheld.

 

On your BlackBerry, in your email set up, turn off the sync deleted items setting.

 

You want to do the opposite of what's in this article:  Article ID: KB11830 How to enable wireless email reconciliation options for deleting email messages on the BlackBerry Smartphone


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Please use plain text.
New Contributor
Greeno1818
Posts: 3
Registered: ‎03-10-2012
My Carrier: Orange UK

Re: Emails Deleting?

hi there, 

 

thanks for that. Do you have any idea how to change my yahoo so it doesnt think they are deleted? 

 

Thanks

Please use plain text.
JSanders
Posts: 67,269
Topics: 486
Likes: 20,543
Solutions: 5,277
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Emails Deleting?

Do the opposite of what is instructed in the link above.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Please use plain text.