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New Contributor
Posts: 3
Registered: ‎03-10-2012
My Device: Bold 9900
My Carrier: Orange UK

Emails Deleting?

Hi there, 


I use yahoo email on my Blackberry and Outlook on my computer. Emails are coming to my phone and outlook, when i view them on my outlook and move them to a Outlook folder they disappear from my phone. It jsut shows my sent messages. 

 

Any help please as i need to be able to see recieved messages too! 

 

Thanks, 

Posts: 89,768
Likes: 23,828
Solutions: 6,135
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails Deleting?

When you move them from Outlook's main folder to another folder, apparently your yahoo email server is seeing them as deleted and deleting them from your handheld.

 

On your BlackBerry, in your email set up, turn off the sync deleted items setting.

 

You want to do the opposite of what's in this article:  Article ID: KB11830 How to enable wireless email reconciliation options for deleting email messages on the BlackBerry Smartphone




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New Contributor
Posts: 3
Registered: ‎03-10-2012
My Device: Bold 9900
My Carrier: Orange UK

Re: Emails Deleting?

hi there, 

 

thanks for that. Do you have any idea how to change my yahoo so it doesnt think they are deleted? 

 

Thanks

Posts: 89,768
Likes: 23,828
Solutions: 6,135
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails Deleting?

Do the opposite of what is instructed in the link above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code