General BlackBerry® Functions and Features

[triny2001]

I currently have the curve 8520.

I was using my fully functional bb which is 100% in good condition and suddenly the trackpad stopped working. i could only use the blackberry button, the back button, the call and hang up buttons and the keyboard.

Assuming it was just in need of a reboot, i rebooted it and suddenly none of my buttons worked (every single button including the keyboard and buttons above).

Suddenly, now my mobile network has been turned off and theres no way of turning it on because nothing works!

Please tell me what to do to solve this problem i have. i need to use my phone urgently!

Thanks

[JSanders Resident Expert]

Try this,
Leave the device to charge on a wall outlet charger, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100%.

Also, try starting your device in Safe Mode.

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Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

[triny2001]

i have tried this but it still dosent work. None of the buttons are working.

How do i start it in safe mode?

[Xandrex · Accepted solution]

to start in safe mode, read here: http://www.blackberry.com/btsc/KB17877

[JSanders Resident Expert]

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triny2001 wrote:

i have tried this but it still dosent work. None of the buttons are working.

How do i start it in safe mode?

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I posted the Safe Mode instructions in the post above your request.