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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartphone

http://www.blackberry.com/btsc/KB05099
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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Good stuff
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Contributor
Haggis-Hunter
Posts: 12
Registered: ‎02-03-2009
My Device: BB 8530 / v5.0.0.459 / Platform 4.2.0.201 / SaskTel

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Tried to get this info using the link given:smileysad: - connect ok but no steps listed! What am I mising here?
Regina, SK, Canada

Fairly experienced with networks (incl WiFi) and computers in general. Also different phones, different Canadian and U.S.carriers.

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Strange. It's supposed to open a picture of a flowchart diagram. Maybe it was taken down temporarily...... Let's give it a few hours and see if it's put back up
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Contributor
Haggis-Hunter
Posts: 12
Registered: ‎02-03-2009
My Device: BB 8530 / v5.0.0.459 / Platform 4.2.0.201 / SaskTel

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Good, I hoped it wasn't just me! Given the current state of Windows Vista any one of the hourly "crucial" updates could have clobbered it or at least my PC's ability to download it. Not a big deal as my replacement phone won't be here for a few days yet.
Regina, SK, Canada

Fairly experienced with networks (incl WiFi) and computers in general. Also different phones, different Canadian and U.S.carriers.

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

[ Edited ]

Yeah I tried in both IE and Firefox, but same result   :smileyhappy:

 

 

As I live and breath it's back!!!!!

Message Edited by jmrmb80 on 03-04-2009 01:22 AM
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Contributor
Haggis-Hunter
Posts: 12
Registered: ‎02-03-2009
My Device: BB 8530 / v5.0.0.459 / Platform 4.2.0.201 / SaskTel

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

It is back indeed!  Had no problems this time.  Thnx for help
Regina, SK, Canada

Fairly experienced with networks (incl WiFi) and computers in general. Also different phones, different Canadian and U.S.carriers.

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New Contributor
EbenStrijdom
Posts: 2
Registered: ‎03-28-2013
My Device: Z10

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Hi,

 

I gave my BB to my wife, I followed the link you gave, but my BB Curve does not give me a backup option as stated in the link.

 

Any suggestions?

 

Thank you,

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph


EbenStrijdom wrote:

Hi,

 

I gave my BB to my wife, I followed the link you gave, but my BB Curve does not give me a backup option as stated in the link.

 

Any suggestions?

 

Thank you,


Hi and Welcome to the Community!

 

Actually, the KB provides another link to another KB that documents the backup process, and it's via the Desktop Software, not on the device itself. For a comprehensive backup recommendation, see the link in my auto-sig on this post.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
EbenStrijdom
Posts: 2
Registered: ‎03-28-2013
My Device: Z10

Re: FAQ: BTSC - Steps to take before selling, or after buying, a previously owned BlackBerry smartph

Thank you for your help!!!
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