General BlackBerry® Functions and Features

[michaster]

Hi! I have a blackberry curve 9300, and I am having problems with my emails. I get every email twice, once in the email section and once in the general messages section. If I read one in my email section there is also an unread copy of the same email in the messages section...

I have had my account synchronized for a while now, but it has never happened before...

I checked and there are no filters or bbc turned on...Please help me!! It's so annoying...

Thanks!!!

[oops1e]

Hi 

I have fawned the resolution to the Duplicate emails in BB after days of searching 

I have tested on a live environment 

I have tested and it is working 

This is only for BES and outlook 

1. In the Registry Editor, go to one of the following locations:

For BlackBerry Enterprise Server 2.1 and earlier:

HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Server

For BlackBerry Enterprise Server 3.5 to 3.6:

HKEY_LOCAL_MACHINE\SoftwareResearch In Motion\BlackBerry\Servers\<BlackBerry_Enterprise_Server_name>

For BlackBerry Enterprise Server 4.0 to 5.0:

For Windows 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents
For Windows 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents

2. If the ProcessMailDelay registry entry already exists, change the Value data field to the number of seconds you would like mail processing to be delayed. If the ProcessMailDelay registry entry does not exist, create a registry entry with the following values:

Name	Type	Value
ProcessMailDelay	DWORD	This value specifies the number of seconds to delay email processing. For example, a value of 45 delays mail processing for 45 seconds.

3.Set Decimal to 45

4. Restart the BlackBerry Dispatcher and BlackBerry Controller.

Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. See KB04789 for more information.