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New Contributor
jeli2657
Posts: 2
Registered: ‎05-04-2013
My Device: Curve 9310
My Carrier: Straight Talk

How to access BIS login page

I have a Straight Talk Blackberry. I have created my blackberry email address and activated my phone. I found the Straight Talk BIS login portal here:

https://bis.na.blackberry.com/html?brand=tw

 

But I don't have a login for it. I called Straight Talk and they said I need to contact BlackBerry. How do I create a login for this page?

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to access BIS login page

Hi and Welcome to the Community!

 

Whoever you talked to at Straight Talk was (I'll be gentle) not properly trained. Further, this site isn't even a portal by which to seek support directly from BlackBerry, for there is no free method to do that.

 

Rather, the carriers (e.g., Straight Talk) are responsible for all BIS accounts for their customers. So I suggest you re-contact them and insist on some things:

  1. That they create your BIS account for you on their system
  2. If they continue to insist that you need to contact BlackBerry, that they escalate your case via the formal channels to which only they have access

Don't let them fob you off...continue to insist that, since you PAY them for your services, they are responsible for your service-related support.

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
jeli2657
Posts: 2
Registered: ‎05-04-2013
My Device: Curve 9310
My Carrier: Straight Talk

Re: How to access BIS login page

Thank you very much. I suspected that but wasn't confident enough to push the issue. I will call them back and escalate the request.
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New Contributor
dwnwrd
Posts: 2
Registered: ‎12-22-2012
My Device: Curve 9310
My Carrier: Straight Talk

Re: How to access BIS login page

I'm in the same boat with Straight Talk. I've been on the phone with tech support in India for about an hour now. I've even offered to send them the direct link to the TW/ST BIS login page; they say they know what page I'm talking about, but I don't think they do.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to access BIS login page

Another alternative is, on your BB Browser, www.blackberry.com/integrate. Sometimes, that can succeed where other means fail.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.