Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Posts: 1,006
Registered: ‎05-22-2009
My Device: Not Specified

IS BIS Enabled Required in Old BlackBerry SmartPhones in India



I have doubt , I am using bsnl service provider in india for 9700 device,Does it require BIS Enabled SIM or should it work like BB 10 devices with normal internet pack.


Can anyone clear it.





Hall of Famer II
Posts: 53,161
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: IS BIS Enabled Required in Old BlackBerry SmartPhones in India


Legacy devices, including the 9700, require a proper BIS plan in order to have any BB proprietary services (BBM, email, native browser, BB Protect, etc.).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code