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New Contributor
ErickN
Posts: 4
Registered: ‎04-05-2013
My Device: 9360

Incorrectly typed an email address

Hi, somebody help me !!

I mistakenly typed my email address when creating my Black Berry user I.D. I only realised that when I had forgotten my password.
Now the password is being sent to that incorrect address that I can't access.

Please help me how can I get it sent to an alternative address ?

Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Incorrectly typed an email address

The best thing is to contact BlackBerry support as far as I know.

Maybe just a question, is that email address you mistakenly used, still available? For example, if you have a Gmail address, and you typed some charachters in the wrong order. It could well be that the wrong email address is still available. So in that case, you could create a new email account, with the wrong email address. And if the account is completely set up, you can try to reset your password again.
So in that case, you could have access to your account again, while you wait for an answer from BlackBerry Support.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Forums Veteran III
Wolf359
Posts: 3,586
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Incorrectly typed an email address

Or you can try this:

How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26694&sliceId=2&cmd=displayKC&d...

 

You will have to wipe the phone according to these steps.

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New Contributor
ErickN
Posts: 4
Registered: ‎04-05-2013
My Device: 9360

Re: Incorrectly typed an email address

Thank you very much.

I have managed to follow your instructions and I can enjoy using my blackberry again.

Thanks again !
Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Incorrectly typed an email address

Nice to hear that :-)

Maybe you should mark the answer that helped as the "Solution". So that users with the same problem that come looking for answer immediately know what to try out first.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter