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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

KB11320 - How to perform a clean reload of the BlackBerry Device Software

http://www.blackberry.com/btsc/KB11320
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New Contributor
Posts: 5
Registered: ‎12-12-2009
My Device: storm2 9550

Re: KB11320 - How to perform a clean reload of the BlackBerry Device Software

After three days and countless dead-ends, un-nuking an 8520 was this simple

Step 1. go to this address - us.blackberry.com/update
Step 2. Choose Update on the web (I know you want to load an OS but trust me!)
Step 3. Done!
From 507 error to fully functioning device!!
New Member
Posts: 1
Registered: ‎07-18-2013
My Device: Bold 9780
My Carrier: rogers

Re: KB11320 - How to perform a clean reload of the BlackBerry Device Software

The instructions at http://www.blackberry.com/btsc/KB11320 do not match with what I see.  I want to do a clean reload.  When I click on Device/Update..., I am asked if I still want to subscribe for notice of updates, but I am not given a dialog box with "view other versions".  I have the same problem when I tried to do a web-based update. 

How do i do a clean reload?

 

Bold 9780 v6.0.0.666

desktop 7.1.0.41

 

By the way, I may be trying the wrong solution.  My original problem is that the screen frequently splits into 4 with the top bit of what I would expect appearing all 4 times.  At other times the screen goes white.  In both cases the BB does not respond.  A temporary fix is removing and reinserting the battery, but it becomes scrambled again soon.  I thought that the first thing to try was a clean reload of the device software.  Any other suggestions?

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Hall of Famer II
Posts: 52,401
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: KB11320 - How to perform a clean reload of the BlackBerry Device Software


BobHoward wrote:

The instructions at http://www.blackberry.com/btsc/KB11320 do not match with what I see.  I want to do a clean reload.  When I click on Device/Update..., I am asked if I still want to subscribe for notice of updates, but I am not given a dialog box with "view other versions".  I have the same problem when I tried to do a web-based update. 

How do i do a clean reload?

 

Bold 9780 v6.0.0.666

desktop 7.1.0.41

 

By the way, I may be trying the wrong solution.  My original problem is that the screen frequently splits into 4 with the top bit of what I would expect appearing all 4 times.  At other times the screen goes white.  In both cases the BB does not respond.  A temporary fix is removing and reinserting the battery, but it becomes scrambled again soon.  I thought that the first thing to try was a clean reload of the device software.  Any other suggestions?


Hi and Welcome to the Community!

 

Actually, I'd recommend some other things prior to the more drastic ones...

 

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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