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AndyDufresne
Posts: 2,744
Registered: 04-01-2008

KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-22-2008 12:17 PM - last edited on 09-22-2008 12:19 PM

KB16068 - Perform a web-based BlackBerry Device Software upgrade

 

update: looks like RIM just pulled this KB from the BTSC ...and the /upgrades url doesn't work ... but something is in the works.

 

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Procedure

To perform web-based BlackBerry Device Software upgrades, the BlackBerry smartphone user must complete the following steps:

  1. Connect the BlackBerry smartphone to the computer using a USB connection.
  2. On the computer, navigate to www.blackberry.com/upgrades.
  3. Click Upgrade.
  4. If the Application Loader tool is not installed on the computer, complete the following steps:
    1. Select Save.
    2. Select Run.
    3. Select Run.
    4. Restart the computer.
    5. On the computer, navigate to www.blackberry.com/upgrades.
    6. Click Upgrade.
  5. In the Device Connection dialog box, type the password for the BlackBerry smartphone.
  6. Complete the on-screen instructions to complete the following tasks:
    • Back up or restore BlackBerry smartphone data
    • Add or remove applications or support for languages

 

Message Edited by AndyDufresne on 09-22-2008 12:18 PM
Message Edited by AndyDufresne on 09-22-2008 12:19 PM
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d_fisher
Posts: 974
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-22-2008 08:45 PM

I am looking forward to finding out more on this. Hopefully we wont have to wait too much longer.
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AndyDufresne
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-22-2008 10:12 PM

guessing on how things like this have been historically ... I'd say a week before it or something like it pops up again.

 

But then again, this is RIM; we've been surprised before!

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jmrmb80
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-23-2008 11:20 AM

Looks like I can't do it because I'm receiving email from a BES: http://www.blackberry.com/btsc/KB16070
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AndyDufresne
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-23-2008 11:21 AM

Link is live again ...

 

http://www.blackberry.com/upgrades

 

guinea pigs anyone?

 

 

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JSanders
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-23-2008 11:39 AM

I tried it, no upgrade since I am running the latest version, I am told. The process was smooth though--as far as I got.

 

http://www.blackberrynews.com/2008/09/23/att-web-based-upgrade-available-today/

 

 

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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AndyDufresne
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Re: KB16068 - Perform a web-based BlackBerry Device Software upgrade

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09-23-2008 12:01 PM

John_Clark wrote:

Never mind...

Message Edited by John_Clark on 09-23-2008 09:00 AM

someones head is in the clouds ...

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