General BlackBerry® Functions and Features

[FieryT]

Hole everyone,

I recently did an upgrade on to my phone, which caused the Lost of the Trackball Camera Zoom Function. I was wondering how do I get it back??


I have to manually zoom similar to how my old bb used to do by goin back n forth in the menu to click zoom in / zoom out. It was so much easier when the scroll bar was there and all you have to do is scroll up and down.

Plz can anyone tell me how to get this back or if I have to upload an app to put it back

Plz n Thank you

[hmthepirate]

Hey FieryT,

Does the trackball still work? Or it just doesn't work when the Camera app is launched?

If it works everywhere else, just not within the Camera, I would suggest a clean reload of the device software.

Be sure to back up your device prior to the reload as all data will be wiped clean.

Article KB11320 will show you how to do the clean reload.

After the load completes, test the zoom on the camera before restoring any information.

It is recommended to selectively restore data. KB10339 will walk you through this process.

Thanks and have a great day!

[markditchey]

What we found was a qiick removal of the battery solved the problem, and others. It helped us and no need for additional downloads.