05-10-2013 05:00 PM
My memory card randomly stopped working. when i plug it into a computer everything comes up such as pictures, music etc... but when i unplug it and go to my media short cut or when i go to 'Explore' nothing comes up?
what do i do?? HELP!!!
05-10-2013 06:54 PM
Hi and Welcome to the Community!
when i plug it into a computer everything comes up such as pictures, music etc...
If by that, you mean you remove your Media Card from your BB and use a card adapter on your computer, then it's possible that you have a hardware level issue with your BB related to the card reader.
On the other hand, if you mean that you use Mass Storage Mode, then things are much stranger.
In any event, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you should try a different test.
The result will help identify if it's your card or your card reader that is the problem.
If the result of Safe Mode was that no card is readable in your BB, then you likely have a hardware problem, and need in-person support. If you remain in warranty, then seek support via that. If not, then seek a local (to you) shop with a qualified BB hardware technician to give you an evaluation and estimate.
Good luck and let us know!
05-11-2013 08:51 AM