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New Contributor
danielafialova
Posts: 6
Registered: ‎10-30-2012
My Device: BB Torch 9800

Mobile Data Service unavailable

Hello,

Since I have changed mobile service provider I can't get to the internet although the internet service has been fully put into operation. It seems that there are some "old" settings at BB server that must be adjusted. How to do that? I would like to avoid BB device wipe out.

Thank you for an advice,

Daniela

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Mobile Data Service unavailable

A good place to start would be to call the old carrier and ask them to release your phone's PIN.  As long as it's registered with them and it hasn't been released, you could have issues registering with another carrier and getting internet service.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
danielafialova
Posts: 6
Registered: ‎10-30-2012
My Device: BB Torch 9800

Re: Mobile Data Service unavailable

Sounds good. Will try and let you know if helped :-)
Thanks for now.
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New Contributor
danielafialova
Posts: 6
Registered: ‎10-30-2012
My Device: BB Torch 9800

Re: Mobile Data Service unavailable

Hi BillJ,
My PIN has been released by the old carrier but the mobile data service still can't be accessed.
Daniela
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