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azraelmusica
Posts: 1
Registered: 01-21-2012
My Carrier: Globe

My Blackberry ID won't log in

My Blackberry ID won't log in. I haven't change my phone and it keeps telling me that I input the wrong password or ID, but when I check my Blackberry ID here, it's working. And I can't even "Forgot Password" because it keeps telling me that my email address is wrong or it hasn't been activated even though it's already been activated.

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BlackBerry Technical Advisor
FrankieS
Posts: 1,467
Registered: 05-10-2010

Re: My Blackberry ID won't log in

Hi azraelmusica,

 

Since you are able to sign in to your BlackBerry® ID from a computer, please try  to reset your password from a computer, using the security question, then login again from your BlackBerry® Curve™ 9370 smartphone. 

 

Hope this helps,


-FS


 


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M83
New Contributor
M83
Posts: 2
Registered: 03-27-2012
My Carrier: O2

Re: My Blackberry ID won't log in

Have attempted this and it does not resolve the issue.  

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Elite II
tanzim
Posts: 7,844
Registered: 04-01-2008
My Carrier: grameenphone

Re: My Blackberry ID won't log in

Check the below knowledge base articles -

 

KB26361  How to reset a BlackBerry ID password after an account lockout

KB26361  How to reset a BlackBerry ID password

KB28685  How to reset the BlackBerry ID password using the password recovery question

tanzim                                                                                  
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