01-21-2012 05:26 AM
My Blackberry ID won't log in. I haven't change my phone and it keeps telling me that I input the wrong password or ID, but when I check my Blackberry ID here, it's working. And I can't even "Forgot Password" because it keeps telling me that my email address is wrong or it hasn't been activated even though it's already been activated.
02-02-2012 08:32 AM
Hi azraelmusica,
Since you are able to sign in to your BlackBerry® ID from a computer, please try to reset your password from a computer, using the security question, then login again from your BlackBerry® Curve™ 9370 smartphone.
Hope this helps,
-FS
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03-27-2012 02:01 PM
Have attempted this and it does not resolve the issue.
04-03-2012 12:28 AM
Check the below knowledge base articles -
KB26361 How to reset a BlackBerry ID password after an account lockout
KB26361 How to reset a BlackBerry ID password
KB28685 How to reset the BlackBerry ID password using the password recovery question
tanzim
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