08-03-2012 12:02 PM
I was in South Africa April this year, I got a vodacom sim card, registered for RIM services and all was good.
When I left SA and went back to UK, I had issues trying to get my RIM services to work on the UK network. I was worried this was because the phone was damaged.
However I've really needed this functionality so I called tesco and they said vodacom SA has not released my Blackberry PIN from their RIM services.
I contacted vodacom sa and now they want stuff like the exact dayI last recharged ( how the hell am I supposed to remember that? )
There's some other silly questions they are asking that I have no idea about, they want a username and password, something i never got anyhow.
The thing is when I was in the UK, before I visited SA, I had my RIM services working on that phone via Tesco mobile, I didn't have to do any of this when I went from UK to SA.
When I spoke to Tesco customer care they informed me that vodacom sa should have automatically released me from their network, so why should I resort to have to do all of this?
I bought this phone from Carphone Warehouse in the UK, I can go in there and prove I bought it from them if I have to, however I'm in the British Army and based in Cyprus currently, so I'd have to wait till I'm in the UK again.
This is very frustrating, I have this smartphone that has been reduced to the functionality of a normal phone, all I can do on it at the moment is call and text!
Please help with any advice.
08-03-2012 12:18 PM