General BlackBerry® Functions and Features

[poisondoll]

My bold 9700 stopped working for no reason!The keypad stoped working all of a sudden. I cannot type in my pin, the trackpad doesn't function, the unlock button on top doesn't work and after a few seconds the screen goes black and the only way to bring the light back on is to either connect it to my laptop via USB which will show the clock and once the USB is removed I get the home screen but cannot do anything there again; or i have to remove the battery and reboot but again I would get the black acreen and the cycle would continue.

My email, text messages, missed calls, facebook notifications and all come thru alright and the red light flashes to indicate this and I get the little sign on top of home screen but cannot access anything as the keypad and the trackpad are both completely non-responsive.

I called my mobile from a landline but again i cannot accept the call as pressing the green call button or any other key for that matter doesn't work.

WHAT DO I DO!!!!!!!!!!!!!!!

[sdgardne]

Hi and Welcome to the Community!

Everything you describe sounds like moisture intrusion...if at all possible, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

• http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

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Otherwise, I recommend that you attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!

[poisondoll]

OK IM DOING THIS NOW THANK U SOOO MUCH

[sdgardne]

OK...good luck!