04-19-2012 12:21 PM
Hi and Welcome to the Community!
The only unifying factor is that they are not reaching my Blackberry but are reaching my Outlook on my desktop.
You did not say, but how exactly is this email account integrated? BIS or BES? If BES, then you need to work with your BES admins. But, I suspect that it is BIS since the carrier/RIM would not really have been able to help with BES. Hence, I have only one suspicion left...
It is tricky to configure a separate email client (e.g., Outlook) so that email flows properly to the BB. By design (for those email services that are not true PUSH), BIS checks your email service every 15 minutes for new things...and lowers that interval after it finds something new, slowly increasing it again (as long as there is nothing further "new) until 15 minutes is again the interval. During those minutes between BIS connections, if an email arrives AND another client retrieves/removes it from your email server, then there would be nothing on the server when BIS next makes it's "new stuff" check of the server. So, it is important to be cognizant of this timing when configuring a different email client (e.g., Outlook)...if it retrieves, for instance, every 5 minutes AND it deletes (from the server) when it does so, then there would be very little "new" items for BIS to retrieve/Push when it does it's scheduled check.
04-19-2012 12:31 PM
04-19-2012 12:38 PM
It is an att.net email account (which is viewed as a Yahoo account) so that it pushes automatically to my BB.
To clarify, I don't think that Yahoo/ATT is true PUSH. Rather, the BIS service is handling the appearance of PUSH from the perspective of the BB. But the time factors I mentioned above still apply (at least I think they do...I haven't bothered with a Yahoo email account on a BB in quite some time.)
The email server is set to never delete messages from the server.
That was not my question...my question had to do with the email CLIENTs (e.g., Outlook, other devices, etc.). If any other client is deleting from the server when it retrieves, then the timing factors I mentioned would apply.
But given what you say, it's sounding like no email client is deleting anything from the server...but you do need to validate that to be 100% certain. You also should validate, at the Yahoo/ATT server (not via any client) that those missing emails are actually on the server. If any client is deleting them from the server via any means whatsoever, then that can explain why they do not appear on the BB.
You might also check this setting (just a guess):
04-19-2012 12:42 PM
04-19-2012 01:07 PM
Have you yet removed and re-configured that email account on your BB? Indeed, if you have multiple email accounts, you may want to remove them all, wait about an hour, and then put them back. Sometimes, when BIS itself is upgraded (as it is from time to time), the upgraded version does not become available to an end user until all accounts are removed and then re-configured.
You also might have more luck searching the public KB's for useful articles perhaps.