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New Contributor
coffrindeeg
Posts: 4
Registered: ‎08-29-2010
My Device: bold
My Carrier: vodafone

Num lock password problem

Hi

 

My phone is paword proected and encrypted. I cant enter my password on my phone because the num lock is on. Alt etc doesn't change that and when i go to desk top manager, to try to use it , though i can enter my passowkd on screen it asks me to unlock my phone.

 

Can anytone offer any advice- I have the data backed up on my pc.

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Num lock password problem

Can you try to reset the device by removing the battery and replacing it to see if it starts typing letters?

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New Contributor
coffrindeeg
Posts: 4
Registered: ‎08-29-2010
My Device: bold
My Carrier: vodafone

Re: Num lock password problem

Thanks,

 

I tried that to no avail-Hard sort and soft  soft, reboots

 

Though I havent managed to sort it out yet the solution seems to be in putting in the sim passoword first and then the normal password.

 

Mark

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Num lock password problem

Hi coffrindeeg,

 

I know you posted this about a week ago but are you still having the problem?

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
coffrindeeg
Posts: 4
Registered: ‎08-29-2010
My Device: bold
My Carrier: vodafone

Re: Num lock password problem

Hi there Sweatpants,

 

I have sorted this now.

 

Though it wasn't clear from the pop up password box  It was the sim password it was asking for not the phone password.

 

Thanks

 

Mark

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Num lock password problem

Glad to hear it! :smileyhappy:

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Member
Ted_vd_H
Posts: 2
Registered: ‎10-03-2010
My Device: 8310
My Carrier: KPN

Re: Num lock password problem

Can you please let me know how exactly you have solved this? It is not clear to me and I am having the same problem!

Thanks.

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New Contributor
coffrindeeg
Posts: 4
Registered: ‎08-29-2010
My Device: bold
My Carrier: vodafone

Re: Num lock password problem

Hi

 

Enter your sim password (often 0000), it will then ask for yiour handheld password.

 

If you odnt know your SIM you can all your network and get your PUK code which when you enter the worng number three times will be asked for.

 

Mark

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New Member
Ted_vd_H
Posts: 2
Registered: ‎10-03-2010
My Device: 8310
My Carrier: KPN

Re: Num lock password problem

Finally managed to solve it. Mixed up pin code and password after a change from BIS to BES. All clear now. Thanks.

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