General BlackBerry® Functions and Features

[Jneto]

Hello,

I need help. Below an e-mail with I want send to RIM.

I tryed for help@rim.com , but my e-mail has not been delivered.

If someone know a contact e-mail , please advise me.

My e-mail of reclamation :

Dear all,

How are you doing ? My name is Jonas. I live in Rio de Janeiro ( Brasil ) . I bought cell phone 8220 Pearl Blackberry in August 2010. But i had problems with this cell phone.

Did not a big problem, but in this moment the problem grown.

My blackberry have a flip, this flip scratch the screen when it closed. This problem begin since I bought the cell, but i use the cell for business at my work and I dont wanted loose time with repair. The other problem are in battery cover, the logo Blackberry unglued.

By the way, I dont think fair stay with cell in this form. Because this I found support assistance in Brazil, the company SIMM SOLUC INTELIGENTES.

I sent the cell for assistance but unfortunaly after wait many days i received the cell without repair. Immediately i called for SIMM and talked about a new protest, why the first protest dont was repaired. The SIMM told me was a intern error and asked me more 30 days for repair my cell.

I dont think fair wait 50 days for repair.

In internet i found many reclamations by blackberry cell costumers, in reference the SIMM company.

A lot of blackberry costumers said how are bad the assistence and costumer service of SIMM company. I think this is a very important information for RIM, because you will can lost costumer for not have a good assistance in Brazil. I have a two cell phones Blackberry, the other is a Bold 9700.

Unfortunally i dont know if my next smartphone will be a blackberry.

Your competitors in Brazil exploited this flaw for sell more smartphones.

Below my explain in portuguese for SIMM company after many calls and nothing return. I´m very sad for this bad attendance.

I wait help you with this informations about Brazil market costumers. Please sorry my english errors

Best Regards

Edit: Full name removed. At no time should you provide any personal information to any other community member. Check out the User Guidelines for details.

[JSanders Resident Expert]

Jneto, you should understant that this is a user to user, community based forum, wherein volunteers help other users with device, software and accessory questions and issues. It is not a place to communicate with RIM/BlackBerry, and expect any answer.

The 8220 device you have should be covered by a warranty from the seller. You should review your warranty with them and ensure that you enforce whatever warranty is provided.

Good luck.

[Jneto]

J Sander,

Thanks for your support.

I understood the forum reason.   

But I need a RIM  email for tell how things are in Brazil, I don´t think its fair and I will  cooperate for a good service in Brazil.

Here the SIMM Company ( responsable for warranty ) don´t give me a RIM contact. I wait since November a return, but I didn´t receive.

Best Regards

[Xandrex]

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Jneto wrote:

J Sander,

Thanks for your support.

I understood the forum reason.   

But I need a RIM  email for tell how things are in Brazil, I don´t think its fair and I will  cooperate for a good service in Brazil.

Here the SIMM Company ( responsable for warranty ) don´t give me a RIM contact. I wait since November a return, but I didn´t receive.

Best Regards

---

I understand thatyou want to contact RIM and tell them of the bad practives that you suffer being a customer of SIMM.

In my opinion you can try two ways :

• you can contact SIMM again, and complain of their service, and threathen to contact RIM with all the elements and proof thhat you have.
• you can contact the strongest consumer association in Brazil, and denounce what SIMM do.