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New Contributor
Jneto
Posts: 2
Registered: ‎01-03-2011
My Device: bold 9700

PROBLEMS WITH COSTUMER SERVICE (SIMM SOLUC INTELIGENTES - BRASIL )

[ Edited ]

Hello,

 

I need help. Below an e-mail with I want send to RIM.

 

 

I tryed for help@rim.com , but my e-mail has not been delivered.

 

If someone know a contact e-mail , please advise me.

 

My e-mail of reclamation :

 

Dear all,

How are you doing ? My name is Jonas. I live in Rio de Janeiro ( Brasil ) . I bought cell phone 8220 Pearl Blackberry in August 2010. But i had problems with this cell phone.

 

Did not a big problem, but in this moment the problem grown.

 

My blackberry have a flip, this flip scratch the screen when it closed. This problem begin since I bought the cell, but i use the cell for business at my work and I dont wanted loose time with repair. The other problem are in battery cover, the logo Blackberry unglued.

 

By the way, I dont think fair stay with cell in this form. Because this I found support assistance in Brazil, the company SIMM SOLUC INTELIGENTES.

 

I sent the cell for assistance but unfortunaly after wait many days i received the cell without repair. Immediately i called for SIMM and talked about a new protest, why the first protest dont was repaired. The SIMM told me was a intern error and asked me more 30 days for repair my cell.

 

I dont think fair wait 50 days for repair.

 

In internet i found many reclamations by blackberry cell costumers, in reference the SIMM company.

 

A lot of blackberry costumers said how are bad the assistence and costumer service of SIMM company. I think this is a very important information for RIM, because you will can lost costumer for not have a good assistance in Brazil. I have a two cell phones Blackberry, the other is a Bold 9700.

 

Unfortunally i dont know if my next smartphone will be a blackberry.

Your competitors in Brazil exploited this flaw for sell more smartphones.

Below my explain in portuguese for SIMM company after many calls and nothing return. I´m very sad for this bad attendance.

 

I wait help you with this informations about Brazil market costumers. Please sorry my english errors

 

Best Regards

 

Edit: Full name removed. At no time should you provide any personal information to any other community member. Check out the User Guidelines for details.

 

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JSanders
Posts: 84,489
Likes: 22,916
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PROBLEMS WITH COSTUMER SERVICE (SIMM SOLUC INTELIGENTES - BRASIL )

Jneto, you should understant that this is a user to user, community based forum, wherein volunteers help other users with device, software and accessory questions and issues. It is not a place to communicate with RIM/BlackBerry, and expect any answer.

 

The 8220 device you have should be covered by a warranty from the seller. You should review your warranty with them and ensure that you enforce whatever warranty is provided.

 

Good luck.




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New Contributor
Jneto
Posts: 2
Registered: ‎01-03-2011
My Device: bold 9700

Re: PROBLEMS WITH COSTUMER SERVICE (SIMM SOLUC INTELIGENTES - BRASIL )

J Sander,

 

Thanks for your support.

 

I understood the forum reason.   

But I need a RIM  email for tell how things are in Brazil, I don´t think its fair and I will  cooperate for a good service in Brazil.

Here the SIMM Company ( responsable for warranty ) don´t give me a RIM contact. I wait since November a return, but I didn´t receive.

Best Regards

Please use plain text.
Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: PROBLEMS WITH COSTUMER SERVICE (SIMM SOLUC INTELIGENTES - BRASIL )

 


Jneto wrote:

J Sander,

 

Thanks for your support.

 

I understood the forum reason.   

But I need a RIM  email for tell how things are in Brazil, I don´t think its fair and I will  cooperate for a good service in Brazil.

Here the SIMM Company ( responsable for warranty ) don´t give me a RIM contact. I wait since November a return, but I didn´t receive.

Best Regards


 

I understand thatyou want to contact RIM and tell them of the bad practives that you suffer being a customer of SIMM.

In my opinion you can try two ways :

  • you can contact SIMM again, and complain of their service, and threathen to contact RIM with all the elements and proof thhat you have.
  • you can contact the strongest consumer association in Brazil, and denounce what SIMM do.



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