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New Contributor
baldeagle
Posts: 7
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Vodafone
Accepted Solution

Phantom BBM messages

The "unread BBM message notification" icon at the top of the screen tells me I have new messages - but my inbox is empty. This has been happening for the past week and roughly everyday I get a new phantom message. I am now up to 9 new messages but I have no idea where they are. Can anybody help?

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JSanders
Posts: 83,147
Likes: 22,728
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom BBM messages

Any Groups you're not regularly checking, or Group's photos... calendar, etc?




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New Contributor
baldeagle
Posts: 7
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Phantom BBM messages

I have checked all my contacts's profiles - easy to do as I have only 3 contacts! Do not have any groups. Checked calendar and all other applications. I have had my BB for two years and have not done anything different from my usual ...

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JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom BBM messages

Your certain it's a BBM notification?


What does it look like?


You see it here?

 

bb_icons3-MI.jpg




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
baldeagle
Posts: 7
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Phantom BBM messages

11th down on the Home Screen Icons list, except I've got 9 new messages instead of 2

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JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom BBM messages

Open your BBMessenger.

Do you see at the top or bottom of that main screen any Pending invites?

At the very top, "Recent Updates"?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
baldeagle
Posts: 7
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Phantom BBM messages

Nope, no Pending Invites or Recent Updates. My other contacts are family members living under the same roof and they have not updated their profiles.

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JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom BBM messages

And if you reboot?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
baldeagle
Posts: 7
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Phantom BBM messages

I had rebooted couple of times last night, icon still there

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JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom BBM messages

A powered on, battery pull reboot?

 

What version of BBM do yohave installed at Options > Advanced > Applications?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.