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New Contributor
Posts: 6
Registered: ‎04-30-2012
My Device: Curve 8520
My Carrier: Vodafone

Restoring Contacts from BB Protect

Hi,

 

I'm having a problem! I have a new BB Torch 9810 and I'm trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't. I tried a resolution posted about unticking not restoring contacts which are e-mail synchronized but the only option under "Synchronisation Options" on my Torch is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files? Basically: really need your help to figure this out!! Thanks.

Posts: 90,664
Likes: 23,981
Solutions: 6,171
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring Contacts from BB Protect

First, do you have a backup done to the PC?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 6
Registered: ‎04-30-2012
My Device: Curve 8520
My Carrier: Vodafone

Re: Restoring Contacts from BB Protect

Hi,

 

Unfortunately, no. I used to back-up to my Mac regularly but when RIM introduced BB Protect I put my faith in that and stopped backing-up the other way........