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ChloeeMichellexo
Posts: 1
Registered: ‎09-13-2013
My Device: Blackberry Curve 9360
My Carrier: o2

SOMEONE PLEASE HELP ME!!

Hi, ive had a blackberry for over a year now but stopped using it a few months ago to get a new phone, same sim card though. Today i tried to use it again as my current phone has stopped recognising my sim card, the blackberry still works the buttons work then dont then do then dont etc, and the middle button to move the mouse thing doesnt work at all, i'm not really sure what to do about it because if i cant get this to work then i wont have a phone unless i can get my other one to work :/ (other phone is not a blackberry) 

i hope someone can help me!! 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: SOMEONE PLEASE HELP ME!!

Hi and Welcome to the Community!

 

Assuming it's not your SIM card that has gone bad (not a safe assumption, IMHO...but you seem to have ruled that out), then I recommend that you attempt to boot the BB into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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