12-29-2010 06:55 PM
Could be BlackBerry Messenger messages.
Do you see it just past halfway down this list?
12-29-2010 07:58 PM
I'm not sure exactly what icon that it, but it's likely for another chat program. It may be located under the Applications folder, or in the Downloads folder. You can also find it by opening the main Mail folder, press the BB Menu button and select View Folder. They can then check the inbox for all of the other apps they have.
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