01-21-2013 10:27 AM
01-21-2013 11:11 AM
Hi and Welcome to the Community!
From that information, there is a lot of guesswork to be done...so please start with ensuring that you have the BB Desktop Software installed to your PC:
With that, you should be able to backup just the Contacts from the 8520 and the restore them to the 9000...be sure that you understand that, in this process, any Contact items presently resident on the 9000 will be deleted and REPLACED with the Contact database on the 8520.
My computer is not detecting my BBs
If this remains at issue, then here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!