Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎10-07-2011
My Device: 9800
My Carrier: Maxis

Sync problems after blckberry protect restore

Recently my husband lost his device (9800) and when he got a new one, he restored the contacts, calendar, etc from blackberry protect. Unfortunately, when he tries to sync the new device (9800) to a new laptop (the old one was lost as well), it does not sync the contact which has been restored, and only syncs the new contacts that he has recently input in the new device. How do we get the old contacts, etc sync to the laptop, instead of just having the new contacts synced? We are doing two way sync. We are on the latest desktop manager, and the device os is


Any feedback or assistance is appreciated.

Please use plain text.
New Contributor
Posts: 2
Registered: ‎06-26-2013
My Device: Blackberry Curve 8520
My Carrier: 3

Re: Sync problems after blckberry protect restore

and how you solved the prob? coz i think i got the same situation right now
Please use plain text.