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khc1402
Posts: 6
Registered: ‎01-26-2013
My Device: curve 9320
My Carrier: o2

Unable to access Gmail

Hi Guys, posted an issue at the weekend regarding accessing Gmail. I thought it would have been a simple settings fix, in the past I have had a resolution to my queries back in a couple of hours. Most of the time when I try to access Gmail through the browser on my 9320 it fails. It will load the Gmail header, but follows up with the oops message. Refreshing makes no difference. What use is a smart phone when you can't read emails on it. 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to access Gmail

Hello,


khc1402 wrote:

Hi Guys, posted an issue at the weekend regarding accessing Gmail. I thought it would have been a simple settings fix, in the past I have had a resolution to my queries back in a couple of hours. 


FYI...as a site tended to by volunteers, there is no SLA regarding responses. The volunteers also have their lives to live, and so response times will be nothing better than variable. It is a pity you posted a new thread rather than just bumping your prior one...hopefully you included all details here as well, as searching back to find your prior thread can be a rather tedious chore.


khc1402 wrote:

Most of the time when I try to access Gmail through the browser on my 9320 it fails. It will load the Gmail header, but follows up with the oops message. Refreshing makes no difference. What use is a smart phone when you can't read emails on it. 


I'm not at all sure what an "oops message" is...if there is a complete and exact message presented, that's usually more helpful in diagnosing situations. WebMail is, IMHO, a very painful method of using email on a smartphone...using the integrated messages app works oh so much better...but, again, that is IMHO...everyone has different needs and tolerance levels.

Nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should consider using the integrated email capability of your BB. Otherwise, you may need to contact your mobile service provider for formal support and to see if there perhaps are other issues with your use of their data network.

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
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