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New Member
keljs
Posts: 2
Registered: ‎08-22-2012
My Device: Pearl 9100
My Carrier: A T & T

Verify email/password error.

I need help in more ways than one.  I realized at work today that I had not received any email from my hotmail account in a couple days.  I tried veriifying the email on my Blackberry Pearl but receive a mesaage stating my password is incorrect.  Since I had to verify my email to post this message my password is apparently working from an internet connection.  I have looked at the other posting and tried the host routing table register and taking the battery out but am still unable to register my email.  Is there anything else I can do to try to fix this?

Please use plain text.
JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verify email/password error.

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!





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New Member
keljs
Posts: 2
Registered: ‎08-22-2012
My Device: Pearl 9100
My Carrier: A T & T

Re: Verify email/password error.

I can received the host routing email.  However I am still unable to get into the email setting portion because of the validation issue.  The link is asking to log in which I cannot do because of the email verification.  I am continuing to loop around because of this password error from my handheld.  I am unable to get to the resend book step due to the password error.

Please use plain text.
JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Verify email/password error.

You can login from your PC.

 

https://att.blackberry.com/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.