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New Contributor
Posts: 8
Registered: ‎12-05-2012
My Device: blackberry curve 8520
My Carrier: vodapone

as i woke up this morning i got a white screen and it say...

as i woke up this morning i got a white screen and it says app error 523. 

i try rebooting it several times but it says the same thing again i even tried removing the battery but nothing worked and now i saw the solutions here and then i tried using the app loader but it says your device doesnt have any app what do i do ? can some one help me please ? 

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: as i woke up this morning i got a white screen and it say...

[ Edited ]

hania77 wrote:

as i woke up this morning i got a white screen and it says app error 523. 

i try rebooting it several times but it says the same thing again i even tried removing the battery but nothing worked and now i saw the solutions here and then i tried using the app loader but it says your device doesnt have any app what do i do ? can some one help me please ? 


Hello,

 

To properly use the Desktop Software to cure your situation, you need two things downloaded and installed to your PC. The BB Desktop Software:

And the BB OS package that is running on your BB (if you don't know, then pick the newest):

If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

With that, you should be ready to proceed with the necessary remedy steps. Further, these articles may be useful:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 8
Registered: ‎12-05-2012
My Device: blackberry curve 8520
My Carrier: vodapone

Re: as i woke up this morning i got a white screen and it say...

i tried all this but after a few steps of app loader the third step says my blackberry has none applicationss so now what do i do ?

 

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: as i woke up this morning i got a white screen and it say...

That result in AppLoader is usually caused by one of the following:

  1. The OS Package installed to your PC is for a different model number BB than yours.
  2. The OS Package installed to your PC is from a carrier other than the one your BB was originally made for, and the VENDOR.XML files were not properly deleted from the PC.
  3. There is no OS Package installed to the PC.
  4. There is more than one OS Package installed to the PC.
  5. The OS Package installed to the PC is defective.

Please carefully check all of those.

 

Further, if you are using the Desktop Software and then launching AppLoader from within, you might have better luck bypassing the Desktop Software and launching LOADER.EXE directly...you can find that in one of the same folders as you found VENDOR.XML.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎12-05-2012
My Device: blackberry curve 8520
My Carrier: vodapone

Re: as i woke up this morning i got a white screen and it say...

How do I repair it ?

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: as i woke up this morning i got a white screen and it say...


hania77 wrote:

How do I repair it ?


By following the instructions already provided above...please do read and follow those. If something does not make sense, then please be very explicit in your question. If something does not work correctly, please be very explicit about the exact steps you took and exactly what happened in each step.

 

From this latest question, I'm sorry but that's the only response I can give -- you repair it by following the instructions already provided.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code