General BlackBerry® Functions and Features

[hania77]

as i woke up this morning i got a white screen and it says app error 523. 

i try rebooting it several times but it says the same thing again i even tried removing the battery but nothing worked and now i saw the solutions here and then i tried using the app loader but it says your device doesnt have any app what do i do ? can some one help me please ? 

[sdgardne]

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hania77 wrote:

as i woke up this morning i got a white screen and it says app error 523. 

i try rebooting it several times but it says the same thing again i even tried removing the battery but nothing worked and now i saw the solutions here and then i tried using the app loader but it says your device doesnt have any app what do i do ? can some one help me please ? 

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Hello,

To properly use the Desktop Software to cure your situation, you need two things downloaded and installed to your PC. The BB Desktop Software:

• http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware

And the BB OS package that is running on your BB (if you don't know, then pick the newest):

• http://us.blackberry.com/support/downloads/download_sites.jsp

If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

With that, you should be ready to proceed with the necessary remedy steps. Further, these articles may be useful:

• http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
• http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!

[hania77]

i tried all this but after a few steps of app loader the third step says my blackberry has none applicationss so now what do i do ?

[sdgardne]

That result in AppLoader is usually caused by one of the following:

1. The OS Package installed to your PC is for a different model number BB than yours.
2. The OS Package installed to your PC is from a carrier other than the one your BB was originally made for, and the VENDOR.XML files were not properly deleted from the PC.
3. There is no OS Package installed to the PC.
4. There is more than one OS Package installed to the PC.
5. The OS Package installed to the PC is defective.

Please carefully check all of those.

Further, if you are using the Desktop Software and then launching AppLoader from within, you might have better luck bypassing the Desktop Software and launching LOADER.EXE directly...you can find that in one of the same folders as you found VENDOR.XML.

Good luck and let us know!

[hania77]

How do I repair it ?

[sdgardne]

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hania77 wrote:

How do I repair it ?

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By following the instructions already provided above...please do read and follow those. If something does not make sense, then please be very explicit in your question. If something does not work correctly, please be very explicit about the exact steps you took and exactly what happened in each step.

From this latest question, I'm sorry but that's the only response I can give -- you repair it by following the instructions already provided.

Good luck and let us know!