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New Contributor
Posts: 7
Registered: ‎12-29-2012
My Device: torch 9810
Accepted Solution

bbm not working after number transfer??

Hi I have a blckberry torch 9810 and bbm was working fine yesterday my mobile company transfered my number from my old supplier and now everything works but bbm i keep getting a red clock and its saying blackberry internet not connected i have tried taking the battery out and all the setting seem ok HELP PLEASE!!!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: bbm not working after number transfer??

Do you still have BlackBerry data plan? What do you see beside the network signal strength: 3G/EDGE/edge/gprs/gsm??

tanzim                                                                                  
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New Contributor
Posts: 7
Registered: ‎12-29-2012
My Device: torch 9810

Re: bbm not working after number transfer??

It says 3g when i took out the contract it was for 300 mins 3000 texts and 1gb of internet i never added any blackberry data plans on but it worked fine?? talk talk dont do add ons.

Posts: 88,833
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm not working after number transfer??

You're new number doesn't have the required BlackBerry Data Plan. You must have that.




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Guru I
Posts: 18,948
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: bbm not working after number transfer??

it is not a question of addons...
I see talk talk sells a Curve model with a BlackBerry data plan for 25GBP, with 4GB/month. http://mobile.talktalk.co.uk/handsets/blackberry-curve-9320-white#large

Contact them and tell them you want to use the internet and AppWorld on your 9810.



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New Contributor
Posts: 7
Registered: ‎12-29-2012
My Device: torch 9810

Re: bbm not working after number transfer??

Thank you i contacted talk talk and they had swiched my setting off!!! The problem has now been resolved. Thanks everyone. :Clap:

Posts: 88,833
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm not working after number transfer??

Excellent! You're very welcome. Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code